This Privacy Policy explains what personal information bingoplis collects when you use our platform, how we use it, who we share it with, and what rights you have over your own data. We are committed to keeping your information safe and handling it responsibly at all times.
What Information Do We Collect?
When you register an account on bingoplis, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued identification document as part of our Know Your Customer (KYC) process, which is required under applicable regulations. When you make deposits or withdrawals, we collect payment-related information such as your chosen payment method and transaction reference numbers — though we do not store full card numbers or banking credentials directly. Additionally, we collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience.
We may also collect information you provide voluntarily, such as when you contact our support team, respond to a survey, or update your account preferences. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). We only collect information that is relevant and necessary for the purposes described in this policy. You will always be informed of what data is being collected at the point of collection. If you have questions about any specific data we hold about you, you may contact us at the email address listed in the footer of this page.
How Is Your Information Used?
The personal information we collect is used primarily to operate and maintain your bingoplis account, process your transactions, and deliver the gaming services you have requested. We use your identity and contact details to verify your eligibility to play, communicate important account updates, and send you notifications about your transactions or account status. Your payment information is used solely to process deposits and withdrawals in Philippine pesos (PHP) and to comply with anti-money laundering obligations. Technical data such as IP addresses and device identifiers are used to detect and prevent fraudulent activity, protect the integrity of the platform, and ensure that our services are not accessed from restricted jurisdictions.
We may also use your information to personalise your experience on the platform — for example, by showing you promotions that are relevant to your activity or preferences. If you have opted in to receive marketing communications, we may send you emails or notifications about new games, upcoming promotions, or platform updates. You can opt out of marketing communications at any time by contacting our support team. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. All data processing activities are carried out on a lawful basis, including your consent, the performance of a contract, and our legitimate interests in operating a secure and compliant platform.
Who Do We Share Your Data With?
bingoplis does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners. These third parties are contractually obligated to handle your data securely and only for the specific purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we are legally required to do so, or when we believe disclosure is necessary to protect the rights, property, or safety of bingoplis, our users, or the public.
In the event that bingoplis undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such cases, we will notify you in advance and ensure that your data continues to be protected under terms that are at least as protective as this Privacy Policy. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place. Any international data transfers are conducted in compliance with the requirements of the Data Privacy Act of 2012 and its implementing rules and regulations.
Cookies and Tracking Technologies
bingoplis uses cookies and similar tracking technologies to enhance your experience on the platform and to help us understand how our services are being used. Cookies are small text files stored on your device that allow us to recognise you when you return to the platform, maintain your session, and remember your preferences. We use strictly necessary cookies to ensure the platform functions correctly — these cannot be disabled without affecting your ability to use the service. We also use functional cookies to remember your settings and preferences, and analytical cookies to collect aggregated, anonymised data about how users navigate the platform so that we can improve its performance and usability.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform and your overall experience. We do not use cookies to track your activity across third-party websites or to build advertising profiles. Any data collected through cookies is handled in accordance with this Privacy Policy and is not shared with third parties for marketing purposes. If you have questions about our use of cookies, please contact our support team at the email address provided in the footer of this page.
How Long Do We Keep Your Data?
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Under Philippine anti-money laundering regulations, we are required to retain certain transaction records and identity verification documents for a minimum of five years from the date of the transaction or the closure of your account, whichever is later. Account activity logs and communication records may be retained for a shorter period depending on their nature and the purpose for which they were collected. Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.
If you request the closure of your account, we will begin the process of deleting your personal data in accordance with our retention schedule. However, please be aware that certain data may need to be retained beyond the closure of your account to comply with our legal obligations, resolve disputes, or enforce our agreements. We will inform you of any such retention at the time you make your closure request. Our data retention practices are reviewed regularly to ensure they remain proportionate and compliant with the latest regulatory requirements applicable to online gaming operators in the Philippines.
Your Rights Over Your Personal Data
As a data subject under the Data Privacy Act of 2012, you have a number of rights in relation to the personal information we hold about you. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team. You also have the right to request the correction of any inaccurate or incomplete personal data, and we will act on such requests promptly. In certain circumstances, you have the right to request the deletion of your personal data — for example, if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other lawful basis for processing.
You also have the right to object to the processing of your personal data for direct marketing purposes, and we will honour such objections without requiring you to provide a reason. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of your rights, please contact our support team at [email protected]. We will respond to all data subject requests within a reasonable timeframe and in accordance with the requirements of applicable law. We are committed to making this process as straightforward as possible for all players on the platform.
How Do We Keep Your Data Secure?
bingoplis implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to personal data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform and the data it holds.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission and, where required, affected individuals in accordance with the timelines prescribed by the Data Privacy Act of 2012. We maintain an incident response plan to ensure that any breach is contained and investigated promptly. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your bingoplis account and to keep your login credentials confidential at all times.
Changes to This Policy and How to Contact Us
bingoplis reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will notify you by posting a notice on the platform or by sending you an email to the address associated with your account. The updated policy will take effect from the date it is published on the platform, and your continued use of bingoplis after that date will constitute your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our support team at [email protected]. You may also wish to review our Terms and Conditions and our Responsible Gaming page for a complete picture of how bingoplis operates and what you can expect from us as a platform. We are committed to being transparent, responsive, and accountable in all matters relating to data privacy, and we welcome feedback from our players in the Philippines on how we can continue to improve our practices.
If you want to know more about how bingoplis handles your personal information, or if you would like to exercise any of your data rights, our support team is ready to help. You can also check the FAQ page for quick answers to common questions about accounts, payments, and platform policies.